Refund policy

The Vista Store Return and Replacement Policy

1. Replacement will be done within 5-7 Business days.

2. 7-Day Window: Returns and replacements are accepted within 7 days of delivery.

3. Parcel Opening Video Required: A clear video of the parcel opening is mandatory for all refund, replacement, or missing item claims to help our team verify and process your request accurately.

4. Exchange will be done within 5-7 business days.

5. Replacement and 
Approved refund will be credited to the Original Payment method within 5-7 business days

6. Condition of Product: The product must be unused, in original packaging, and include all tags.

7. Refund Process: Refunds are initiated within 4-7 business days after verification.

8. Replacement Subject to Availability: Replacements depend on stock availability.

9. Contact Support: Reach us at storethevista@gmail.com for assistance.